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KAR Auction Services - ADESA Detail Shop Supv. - R-234324 in Fountain, Colorado

Job Summary: Reporting to Detail Shop Manager or designated manager,assist in operating the detail shop in accordance with corporate guidelines toensure maximum production volume and profitability. Direct the work in anefficient and productive manner to the standards required for quality detailwork and service to the auction customers. Perform all additional dutiesassigned by the Detail Shop Manager or designated manager. Must know,practice, and ensure that company policies, procedures, and applicablestate and federal laws are followed at all times.Responsibilities and Duties:Provide prompt and courteous service both in person and on the phone. Maintaina professional appearance and neat work environment consistent with companypolicy.Ensure that customers receive prompt, courteous and efficient service fromall employees.Assist in resolving any customer complaints in a friendly, courteous mannerand advise the Detail Shop Manager or designee of all serious complaints orincidents.Assist the Detail Shop Manager or designated manager in coordinatingrecruiting and hiring process and procedures for detail shop staffing withHuman Resources Representative per company policy.Assist the Detail Shop Manager or designee in developing, coordinating andtraining all employees within the department in accordance with company policyand guidelines. Monitor training conducted to ensure adherence to companystandards and procedures.Assist the Detail Shop Manager or designated manager to ensure the detail shopis properly staffed at all times to workload requirements.Assist in managing controllable expenses and cost items affectingprofitability of the detail shop. Order supplies and forms as needed.May prepare and conduct performance appraisals for direct reports per companypolicy.Maintain and promote positive employee relations and morale whenever possibleby practicing sound leadership and human relations principles to promoteteamwork at all times. Set a good personal example of attitude andperformance.Assist the Detail Shop Manager or designee in monitoring inventory levels andwork with other Managers to ensure maximum turnover of inventory without lossof sales. Advise and assist with corrective procedures when needed. Initiateand complete accurate inventory transfers as instructed.May assist the Detail Shop Manager in monitoring and ensuring compliance withall contractual customer, contractor and supplier agreements in conjunctionwith the accounting department.Assist the Detail Shop Manager in monitoring and controlling conditions of allfacilities, vehicles, property and equipment under Detail Shop control forproper maintenance, cleanliness, and safety. Conduct periodic routineinspections to determine and ensure that standards are met per auction andcompany guidance. Advise Detail Shop Manager or designated manager of allbreakdowns and maintenance needs immediately.Assist the Detail Shop Manager or designated manager to make sure all detailshop area conditions are not a potential threat to employee or customersafety. Respond to and follow proper procedures on employee or customeraccidents, injuries, and loss or damage to any property. Report allincidents to Detail Shop Manager or designated manager immediately per auctionpolicy. Practice and instruct all employees in proper loss prevention andreaction procedures per company policy.Educational Requirements and Qualifications: High School Diploma or GEDpreferred with previous detail shop experience preferred. Must be qualified tooperate a motor vehicle and possess a valid drivers license.Physical Requirements:The physical activity requirements of the position are Sedentary to MediumPhysical Work.Visual acuity requirements include color, depth perception and field ofvision comparable to definitions for Clerical, Administrative, MachineOperators (including inspection) positions.Constant reaching, standing, walking, fingering, grasping,feeling, talking, hearingFrequent-stooping, repetitive motionOccasi

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