Colorado State Driver License Technician Trainee, Full-time (Grand Junction) in Grand Junction, Colorado
Driver License Technician Trainee, Full-time (Grand Junction)
Driver License Technician Trainee, Full-time (Grand Junction)
Grand Junction, CO
Department of Revenue
1/21/2019 5:00 PM Mountain
Our mission at the Colorado Department of Revenue is to provide quality service to our customers in fulfillment of our fiduciary and statutory responsibilities while instilling public confidence through professional and responsive employees. Colorado Department of Revenue
The Department of Revenue offers 10 paid holidays per year, paid vacation and sick leave, discounted RTD Eco-Pass, BenefitHub program (discounted merchandise, food and travel, etc.), CafeWell, employee wellness program and a great benefit package.
Division of Motor Vehicles (DMV)
The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.
Description of Job
The employees in these positions are in training to ensure compliance with Colorado Revised Statutes and Federal laws, Department policies, rules and procedures in the issuance of Colorado documents to qualified applicants; with the primary goal of ensuring the integrity of all documents issued to Colorado residents. These positions function as the primary point of contact to customers at the State of Colorado Driver's License facilities across the State of Colorado, and as such are considered high volume customer service related positions.
The successful person in these positions will learn to:
Qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility
Verify applicant's true identity by comparing biometric and demographic data with applicant's identifying documents and statements
Review documentation submitted for proof of identification/lawful presence by the applicant
Assess authenticity of documentation by comparing applicant's statements with available data, utilizing SAVE (Systematic Alien Verification Entitlements) SSOLV (Social Security Online Verification) and PDPB (Problem Driver Pointer) system/Commercial Driver License information system
Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc...
Process computer-generated driver's license, identification documents and hearing requests. Verify eligibility for and process reinstatements
Inquire and collect fees for organ donor program and complete voter registration applications
Provide information to the public concerning statute, policy, and procedure including thorough explanation of identification requirements, requirements to obtain a class of license, and other information
Collect and account for money received for all documents issued (This includes maintaining a cash drawer, counting cash, and balancing receipts)
Administer written, oral, automated testing and grade examinations for all classes of commercial, standard and motorcycle licenses and permits
Conduct drive testing for motorcycle and standard driver's licenses as required
May be required to travel and work between multiple Driver License Offices
Successful candidates will be required to sit and stand for long periods throughout the day.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
COLORADO RESIDENCY REQUIREMENT:
Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have a Colorado address and a Colorado State issued Driver's License at the time of application.
MINIMUM QUALIFICATIONS: One (1) year of professional work experience in high volume customer service.
SUBSTITUTIONS: College or university coursework in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar field may substitute for the required experience on a year-for-year basis.
PREFERRED QUALIFICATIONS AND COMPETENCIES:
Preference will be given to applicants with:
Experience in a work environment in which laws, rules, and regulations are put into place
Customer service experience utilizing conflict resolution techniques
Customer service experience utilizing problem solving skills
Strong written, computer and data entry skills
Prior work in a high stress environment maintaining a professional attitude
Prior work collaborating and working on a team
NECESSARY SPECIAL REQUIREMENTS/CONDITIONS OF EMPLOYMENT:
Colorado Fingerprint-based Criminal History Record Check Requirement: At the time of onsite interview, applicants to this position are required to submit fingerprints and authorize the hiring authority to complete a fingerprint-based criminal history record check through the Colorado and Federal Bureau of Investigation; pursuant to Colorado State Law 42-1-244 C.R.S. (2015). The department may use this information to make employment decisions concerning such employees.
Applicants must be at least 21 years of age
Applicants must possess and maintain a valid unrestricted State of Colorado driver's license at the time of application (out of State Driver's Licenses will NOT be accepted)
Employees may be required to work non-traditional work hours, such as extended office hours in some locations; evenings and/or weekends to accommodate customers
Driver License Fundamentals Certification (DLF Certification) and Basic Operator Skills Training (BOST) Requirement: Newly hired (or transferred) Driver License Clerk-Examiner Trainees are designated as "in training" for the first year in this position.
Driver License Clerk-Examiner Trainees receive Driver License Fundamentals (DLF) training and regular DLF skills evaluations. Before completing one year in position Driver License Clerk-Examiner Trainees complete the DLF Certification assessment; a written and practical examination. Employees are required to achieve a combined average of 90% between the practical and written portions of the assessment to receive the minimum passing grade and earn DLF Certification.
Driver License Clerk-Examiner Trainees receive Basic Operator Skills Training (BOST) and regular BOST skills evaluations. Before completing one year in position Driver License Clerk-Examiner Trainees complete the BOST Certification assessment; a written and practical examination. Employees are required to achieve a score of 80% both the practical and the written portions of the BOST assessment and to successfully complete 6 shadow drives (drive tests monitored by a seasoned examiner) to achieve the minimum passing grade to earn BOST Certification.
Failure to achieve DLF and BOST Certification during the first year in position may result in removal from position and possible termination of employment.
DOR REQUIRED SKILLS & COMPETENCIES:
Competencies required for all DOR positions include excellent communications skills (both oral and written), interpersonal skills, the ability to follow written and oral instructions, the ability to multi-task, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers in an effective, efficient, and elegant manner.
The following are conditions of employment with the Colorado Department of Revenue:
All employees must be current with their income tax filings and payments with the State of Colorado. This includes successfully passing a pre-employment evaluation of your tax records/accounts.
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.
Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.
Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.
A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
All correspondence regarding your status in the selection/examination process will be conducted via e-mail. Include a working email address on your application; one that is checked often as time sensitive correspondence WILL take place via email. Exam information or notification will take place via email; check your email frequently. Please include your current e-mail address on your application and set up your e-mail to accept messages from "state.co.us" and "firstname.lastname@example.org" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
Only complete applications submitted by the closing date for this announcement will be given consideration. Failure to submit properly completed documents by the closing date of this announcement may result in your application being rejected.
Complete Applications must include the following documents:
1) Cover Letter/letter of interest detailing how their experience and background address the stated minimum and preferred qualifications/competencies of the job (late submissions will not be accepted)
2) A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement)
3) A complete Supplemental Questionnaire (Submit online as part of your application)
4) College Transcripts are REQUIRED if you are substituting education for work experience
MINIMUM QUALIFICATIONS AND COMPARATIVE ANALYSIS:
The application will be used to determine if the applicant meets the Minimum Qualification requirements.
The application, cover letter/letter of interest, and supplemental questions are the first step in the comparative analysis process and will be used to determine whether an applicant will move on to the next step in the process. They may also be used to determine the top group to be invited for further testing, the applicant's rank or establish an eligible list.
Part of, or the entire comparative analysis for this position, may involve a review of the information submitted in the application material, including the answers to the supplemental questions. Therefore, it is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications.
List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. Under "Duties," describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying. Be complete and specific in detailing of duties. Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
"See resume" statements will not be accepted in lieu of a properly competed application.
Failure to include adequate information or follow instructions may affect the applicant's score and/or prevent them from competing in any subsequent measures used to arrive at a top group of applicants. Factors to be assessed are those outlined in the requirements, competencies, and preferred qualifications.
Years will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be pro-rated (i.e. 30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit)
The eligible lists established based on this announcement will be used to fill multiple vacancies at all of the Driver's License facilities throughout the announced Region. There may or may not be a current vacancy at one or more of these locations, referrals will be established by location as vacancies become available.
If you meet the minimum qualification for this positions, the questions listed in the "Supplemental Question" section of this announcement will be used as all or part of the comparative analysis for filling these positions. Due to the nature of this announcement and recruiting needs, the Department will periodically score and rank any new candidates that have applied since the last scoring and ranking. As such, the eligible list established for these Statewide vacancies will be in a state of flux. Your rank on the eligible may change based on the scores of any additional applicants.