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Air Methods Application Support Analyst- Greenwood Village, CO (Remote Possible) in Greenwood Village, Colorado

Description

Job Summary

Responsible for providing technical support, system configuration, integration, change management, and overall application management related to Air Methods’ IT Applications. Assist in designing, coding (such as scripting), testing, debugging, and documenting applications. Familiar with relational databases and client-server concepts

Essential Functions and Responsibilities include the following:

  • Application administrator duties for Air Methods' IT Applications

  • Participate in hands on testing (manual and automated), bug reporting on in-house developed and integrated vendor applications

  • Assist in troubleshooting and resolution of software bugs

  • Perform application releases to production environment following change management procedure

  • Create reports and write queries in support of business teams

  • Manage, triage and prioritize incoming user support requests, including operational issues, technical defects, data problems, and data reporting issues

  • Other duties as assigned

Additional Job Requirements

  • Regular scheduled attendance

  • Indicate the percentage of time spent traveling - 0%

Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow Air Methods’ employment practices and policies.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.

Education & Experience

  • Bachelor’s degree (BS/BA) from four-year college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

  • 5 years’ experience in a technical support role

  • 2 years of experience in iPaaS workflow automation technology (such as Boomi, Workato, Power Automate, Informatica, others)

  • Knowledge of trends and developments in the fields of data management, workflow automation and software data integration

  • Experience with test automation a plus

  • Experience with Coupa, RAMCO, Flight Vector, Complete Flight, Visual ERP, or Microsoft Dynamics SL a plus

Skills

  • Proactive, self-starter with proven ability to quickly learn new applications, processes, and procedures

  • Ability to collaborate, communicate effectively and exercise independent judgment in a team environment

  • Excellent verbal and written communication skills (technical writing & documentation)

  • Solid analytical and problem-solving skills

  • Experience applying Agile methodology

  • Data analysis

  • Excellent customer service skills (Ability to communicate with both technical and non-technical employees)

Computer Skills

  • Proficient with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook

  • Experience with SSRS, SSIS

  • Strong SQL skills. Experience in other computer programming, scripting languages a plus

  • Basic grasp of API’s and standards (REST, SOAP, OAuth)

  • Cloud Application Support a plus

Certificates, Licenses, Registrations

  • None

Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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