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Fiserv ISV Operations Manager in Greenwood Village, Colorado

Position Description

Position Description Overview

Responsible for acting as the operations point of contact for a dedicated book for business with ability to occasionally take on new partners. Responsible for quarterbacking the independent software vendor (ISV) onboarding process from the time a partner decides to integrate with Fiserv through the life of the relationship. Manages ISV pipeline and drives various teams forward through proactive communication. The ISV Operations Manager must be able to articulate processes to both business and operational users. Must be able to provide ongoing support to external partners and be a primary resource for operational issues and questions.

Job Responsibilities

  • Able to build long-term relationships with new and existing partners

  • Become partner facing dedicated contact (before, during and after integration)

  • Adapt to ever-changing products, processes and technology

  • Able to work in the gray area of an operational environment

  • Responsible for facilitating questions and issues on behalf of software partners

  • Able to utilize resources to respond to inquiries and trouble shoot issues

  • Provide unparalleled white glove experience for our ISV relationships

  • Responsible for articulating internal processes to external partners

  • Able to maintain reporting and execute internal audits as needed

  • Able to perform other tasks as needed

Scope of Job

Medium to long sales cycle.

Job Requirements

  • Integrated payments experience is preferred

  • Must be self-motivated with a proven track record in technology industry

  • Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base

  • Must possess strong presentation skills and be able to communicate professionally in written and oral communication

  • Organized and able to eliminate sales obstacles through creative and adaptive approaches

  • Extreme attention to detail

  • Ability to think outside the box while also being process oriented

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.

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