Benson Industries, Inc. Software Support Engineer in Greenwood Village, Colorado
MiTek® USA Inc., a subsidiary of Berkshire Hathaway, Inc. is seeking a versatile and passionate Software Support Engineer II who will support our Kova Sapphire Build software application to help resolve both simple and complex issues to our clients' satisfaction, including but not limited to troubleshooting, creating documentation, and managing multiple issues from open to close. The role can be extraordinarily challenging and requires high intelligence, motivation to learn, the ability to multitask and a knack for understanding how to support and troubleshoot our proprietary software. Candidates should have experience with IIS, SQL, Windows Security, and PowerShell. It is also helpful for the candidate to know Azure but it is not a requirement.
REQUIRED SKILLS: 1. Identify and resolve customer’s issues in a timely manner (via telephone support, written correspondence and through remote assistance software) 2. Learn existing BuilderMT software and future software in order to troubleshoot issues 3. Work with our CRM CSS (customer relationship management – customer support software) system, Parature, keeping track of your own support tickets and following through to completion 4. Requires a high level of SQL experience as it is the key tool in troubleshooting some of our software problems 5. Monitoring and helping other technicians with support tickets 6. Collaborate with other departments and teams in troubleshooting issues 7. Report software bugs and customer suggestions
MiTek is an E-Verify and
Drug and Tobacco-Free Workplace.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard To race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Tracking Code: 1223-253
Job Location: Greenwood Village, Colorado, United States
Position Type: Full-Time/Regular