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TDS Telecommunications Corporation Field Service Technician in Hotchkiss, Colorado

Field Service TechnicianJob LocationsUS-CO-HotchkissID2021-16605CompanyTDS TelecomOverviewThe Field Service Technician assists with on-site installations,troubleshooting, repairs, and maintenance of telecommunications productsand equipment that TDS sells and leases.This position has direct, face-to-face contact with our customers and isexpected to be proactive with the sales of TDS services and products. Servicesinclude, but are not limited to, Telephony, Video/CATV/DBS,Internet, and/or high speed networks. This position exceeds customerexpectations by performing extraordinary customer service, identifyingcustomer needs, and providing them with communications solutions. Thisposition also understands how to use and demonstrate TDS products and seekssales opportunities while educating the customer. Products and servicesinclude (but are not limited to): Local Service, Central OfficeServices, Structured Cabling, MAC (Moves, Adds and Changes), VoiceMail, Audio and/or Video Conferencing and Non-regulated CPE.This position has a shift of Monday-Friday, 8am-5pm local time.ResponsibilitiesAssists with and performs on-site installing, troubleshooting, testing,splicing, repairing, and maintaining telephone equipment and generalnetwork equipment, customer premise equipment, Video/CATV/DBS, fiberoptic/copper facilities and/or other TDS products and services for new andexisting customers. Identifies location of defective cable using various testequipment and repairs buried, aerial, underground and/or customer cable.Locates cable and fiber in response to customer requests and/or constructionneeds. Pole climbing and operating construction equipment is required.Locates, identifies and marks company underground and buried facilities toprevent facilities from being damaged. Keeps orderly log of all locaterequests in our exchange area. Performs cable fault acceptance tests on newlycAssists with and provides troubleshooting support techniques and corrections.Responds to "trouble" dispatchesAssists with and provides support for enhancing and maintaining record systems(cross connects, line groups, network elements, etc.)Provides excellent customer service. Proactively educates and sells TDSproducts and services to customersGain working knowledge of RUS Standards and Grounding practices associatedwith splicing and maintenance of outside plant facilities and equipmentQualificationsRequired QualificationsTechnical Certification (or higher) -OR- 6+ months experience workingwith Low Voltage, Electrical or Utility Construction -OR- current or priormilitary service with honorable dischargeMust have and maintain a valid driver's license. Commercial Driver'sLicense (CDL) may be requiredOther QualificationsUpon hire, must successfully complete customer-specific requirements,which may include a background check administered by the customerA+ certification and computer networking experienceGain an understanding of telecommunication products and services: InsideWiring/Cable, Internet/Intranet, Bonding and Grounding, Data andComputers/Transmission Concepts, Fiber Optic Transmission, StaticSensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBSInstallation, Inventory Systems, Cable Locating, Battery Maintenance,Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, SpecialCircuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs,DSL, ISDN Voice and Data, Testing and Certifying Loops To Support Data,Voice, and/Practical knowledge/experience with computer applications including (butnot limited to): Databases, Trouble/Repair/Dispatch Systems, PlantRecord Systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD-ROMsAbility to work and make decisions independently with little or no supervisionDemonstrated customer service and sales skills, as well as effectivecommunications skills (verbal and written) for interaction with internaland external customersProven organizational skills and ability to multi-taskPhysical requirements may vary based on c

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