Blackstone Technology Group IT Rollout Tech in Lakewood, Colorado

Blackstone Technology Group, an award winning technology consulting andstaffing firm, is seeking an IT Rollout Technician to work at our clientsite in the Lakewood, Colorado are. If you are interested in discovering anexciting career in one of the fasting growing companies in the city where eachand every individual plays an important role, and every single person isessential to the cultivation and the overall success of the Company then thisis the place for you.Position : This position is responsible for working within a team ofsupport/administrative personnel that supports the Company's IncidentManagement process and IT Operation environment. The IT Service Specialist Iwill work with a diverse team of IT Service Specialists, providing highquality service with a high sense of urgency.Responsibilities Include, but are not limited to:* Provide first level phone and direct support for all "Break/Fix"requests for IT service by the organization.* Strive to provide first-call resolution on all requests.* Continually follow rigid processes in execution of daily and weekly tasks.* Provide detailed resolution documentation for all IT Service Requests.* Work with the IT Service Desk Team to implement new processes,procedures, and technologies.* Ensure top quality, speedy and friendly customer service to all customers.* Provide accurate workstation and Point of Sale system staging andrestoration services.* Install and upgrade all applicable hardware, including clientworkstations, screens, printers, network gear,including peripherals.* Complete ongoing training with our customers whenever necessary.* Complete smaller projects individually and also work with teams on largeinitiatives.* Work closely with external vendors to insure quality and accuracy ofcompleted tasks.* Consistently meet Service Levels as set by the IT Operations Manager.* Follow procedures for First, Second, and Third Level Call Escalation foron and after-hours situations.Required Knowledge, Skills & Abilities:* Must be able to work independently or in larger teams in an efficientmanner.* Must be able to multi-task, quickly performing many tasks at once.* Must work well under pressure and maintain a professional attitude at alltimes.* Able to resolve complex issues by collaborating with a larger team in anopen environment.* Must have a good attitude towards change, and be able to adapt quickly tochange.* Must be able to identify and research possible trends and report themaccurately.* Must be prompt, professional, and act with a sense of urgency.* Must have a passion for learning and personal growth.* Must be able to work a flexible schedule including nights and weekends.Education/Training/Experience:Required:Preferred:* 1+ years in a customer-facing technical support environment (IT ServiceDesk or Help Desk preferred).* 2-year Computer Science degree or CompTia Certifications preferred(A+, Net+).* Good working knowledge of all Microsoft Operating Systems, includingWin7, XP, and MS Server 2008 preferred.* Ability to quickly support all MS Apps including Outlook, and versions ofOffice including Excel, Word, Access, PowerPoint preferred.* Ability to perform user and computer administration and maintenance in a2008 Active Directory environment req preferred.* Good working knowledge of standard Gold imaging and deployment practicesusing SCCM and snapshots software preferred.* Installation experience of hardware including Workstations, Printers,and Network Devices, wireless access points, mechanical support arms,etc. preferred.Blackstone is an EOE/Veterans/Disabled/LGBT employer and all qualifiedapplicants will receive consideration for employment without regard to age,race, creed, color, national origin, ancestry, marital status,affectional or sexual orientation, gender identity or expression,disability, nationality, sex or any other legally protected categoryEOE of Minorities/Females/Veterans/Disabilities