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SAIC Remedy Administrator/ Developer in LAKEWOOD, Colorado

Description

The ideal candidate shall conduct the following duties in relation to the BMC Support Position:

  • Experience providing BMC support in a customer focused organization with proven ability to communicate effectively with both team members and customers.

  • Experience across all phases of full development life cycle to include competencies/focus areas in:

  • Demonstrated experience in conducting working sessions for requirements gathering

  • Demonstrated experience in developing technical options and recommendations

  • Proficient in the development and customization of workflow and processes

  • Development and presentation of prototypes

  • Documentation of technical designs and solutions

  • Proficient with the promotion of code and functions across environments (development to production)

  • Proven ability to support multiple projects simultaneously in a fast-paced environment

  • Maintenance and problem resolution of call center software, email notification software, GUI interface software, and applicable webpage software.

  • Provides system maintenance and resolves issues reported by helpdesk staff, managers, and clients.

  • Coordinate with the end user for satisfaction on application requirements.

  • Make recommendations for major application installations/upgrades.

  • Corrects errors to maintain applications after implementation/upgrades.

  • Reviews computer system/application capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system/application. If it is not possible, develops and implements feasible alternatives as required.

  • Research’s, designs, develop, and/or modifies enterprise-wide Remedy systems in order to meet System Owner or Customer requirements.

  • Plans for system and development deployment as well as responsible for meeting software compliance standards for the entire Remedy System.

  • Works on Tier II trouble ticket management for the Remedy System.

  • Uses experience in ITIL processes to manage the interfaces into other management systems such as configuration, Change and Problem Management.

  • Analyzes business or operating procedures to devise the most efficient method of accomplishing work.

Qualifications

Required Experience & Education

  • Bachelors and eight (8) years or more experience

  • At least 7 years’ experience in the use of BMC Remedy applications is preferred

  • Ability to work collaboratively

  • Strong interpersonal, written and oral communication skills

  • Performed at least 2 Remedy upgrade projects (7.x, 8.x, 9.x, 18.x, 20.x)

  • The candidate shall have an in-depth knowledge, expertise and proven experience in assisting large, complex organizations in the adoption and transition to at least three of the following BMC products:

  • BMC Remedy Incident (Required)

  • BMC Service Request Management (Preferred)

  • BMC Remedy Change

  • BMC Remedy Problem

  • BMC Atrium CMDB/Asset Management and/or ADDM Discovery

  • Service Level Management

Desired Experience

  • Experience and a good working knowledge of Unix/Linux or Windows is a plus

  • Java and XML experience is a plus

Required Clearance

  • Must be able to obtain and maintain a public trust security clearance.

Target salary range: $125,001 - $150,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER: 214882

SAIC is a premier technology integrator, solving our nation’s most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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