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FirstBank Supv, Lock Desk in Lakewood, Colorado


Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 110 branch locations across Colorado, Arizona and California. Its growth is attributed to one simple philosophy: do right by customers, communities and employees, which is the center of the company’s “banking for good” mantra. FirstBank believes a company is nothing without the people who comprise it, we pride ourselves in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture, with ample opportunity for growth. There’s an opportunity for everyone, with positions all across the company - from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!

A Brief Overview

The Lock Desk Supervisor manages the Lock Desk team which is responsible for locking and extending mortgage rates, delivering loans to secondary market investors, mortgage account reconciliations, and configuration and testing of our product and pricing engine, Optimal Blue. The supervisor will manage the bank's secondary market pipeline, portfolio lock pipeline, and the execution of its daily pricing strategy, including ensuring locks are executed properly & submitted to investors accurately and timely.

What you will do

  • Review rates for all mortgage products in order to effectively execute the bank’s pricing strategy.

  • Oversee the tracking of pricing and market trends and ensure supporting documentation is in place for the team to make decisions.

  • Communicate with investors and vendors as the main contact regarding Agency transactions.

  • Respond to escalated questions and provide guidance concerning mortgage products and pricing.

  • Manage the agency pipeline to ensure maximum profitability and adherence to agency deadlines.

  • Participate as part of the origination software group and ensure required software changes are completed.

  • Establish department policies in compliance with Firstbank loan policy, state and federal regulations, and investor requirements.

  • Assist senior management in the decision-making process by compiling data and preparing reports pertaining to agency activity, trends, pair-off costs, projections during downturns, etc.

  • Complete annual re-certifications and self-audits to ensure compliance with investors and vendors.

  • Monitor and respond to changing investor requirements.

  • Perform other duties and projects as assigned.

  • Understand and comply with all provisions of the Safety in the Workplace policy.

Supervises the work of a group of direct reports. Responsible for performance management and evaluations; hiring and staffing, scheduling. Enforces policies and procedures. Directs day-to-day work of employees, through supervision of lead staff or directly. Supervisory responsibilities may be limited to a specific shift or a portion of a function, facility or location. May assist with training and payroll. Coaches and develops staff.

Minimum Requirements

  • Typically requires a minimum of 1-2 years of related functional experience and prior supervisory experience

Preferred Requirements

  • 2+ years of Supervisor/Management experience

  • 1+ year experience in lock desk and capital markets

  • Loan hedging experience

  • 2+ years Optimal Blue user

  • 2+ years of mortgage lending experience

Knowledge, Skills, and Abilities

  • Excellent communication skills, both written and verbal,

  • Proficiency in Microsoft applications, with an emphasis on Microsoft Excel (Word, Excel, Outlook),

  • Ability to work autonomously with limited supervision,

  • Critical thinking and decision-making skills,

  • Excellent problem-solving skills,

  • Knowledge of FirstBank loan policy, agency investor guidelines, and federal regulations as it relates to mortgage servicing requirements,

  • Understanding of financial markets and their effect on mortgage rates,

  • Advanced math or accounting skills ,

  • Use of production data or a management operating system as a supervisory tool,

Working Conditions and Physical Requirements

  • Frequently remains stationary throughout a typical business day

  • Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer

  • Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms

  • Occasionally positions self to access drawers and shelves of various heights

  • Frequently reaches for and handles paperwork and files

  • Constantly communicates with customers, coworkers, and management in-person and on the phone

  • Must be able to exchange accurate information

  • Ability to work from home

Salary Range

$29.60 Per Hour to $34.00 Per Hour

Statement of Benefits

FirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D

FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)