ClientSolv Technologies IT Help Desk Technician in Lone Tree, Colorado
We are seeking a Help Desk Technician for a 12-month contract (with option to hire) in Englewood, CO. This role will be a day shift and will be responsible for the following:
Coordinates, diagnoses and troubleshoots incoming employee calls.
Provides support services to employees with technical problems and information technology issues involving new hire system setups, software upgrades, desktop, laptop or network services from local or remote employees.
Provides timely resolution of problems or escalates to appropriate resource.
Provides case status updates to management and end-users.
Supports and maintains effective relationships with users.
Develops, documents, and implements standard operating procedures and guidelines.
2+ years of Help Desk Support experience
Tech Support experience preferred
Must have good verbal and written communication skills.
This contract (with option to hire) is located near I-25 and Lincoln and will be a day shift role (onsite).