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ClientSolv Technologies IT Help Desk Technician in Lone Tree, Colorado

We are seeking a Help Desk Technician for a 12-month contract (with option to hire) in Englewood, CO. This role will be a day shift and will be responsible for the following:

  • Coordinates, diagnoses and troubleshoots incoming employee calls.

  • Provides support services to employees with technical problems and information technology issues involving new hire system setups, software upgrades, desktop, laptop or network services from local or remote employees.

  • Provides timely resolution of problems or escalates to appropriate resource.

  • Provides case status updates to management and end-users.

  • Supports and maintains effective relationships with users.

  • Develops, documents, and implements standard operating procedures and guidelines.

  • 2+ years of Help Desk Support experience

  • Tech Support experience preferred

  • Must have good verbal and written communication skills.

This contract (with option to hire) is located near I-25 and Lincoln and will be a day shift role (onsite).

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