Tesla, Inc. Service Advisor - Superior in Superior, Colorado
The RoleTesla Motors is looking for an experienced Service Advisor to work on one ofthe most progressive vehicle brands in the world. This position requires ahigh-level customer and employee interaction, so the ideal candidate willnot only possess the technical acumen, but also the ability to provide astrong level of customer service. If you are interested in becoming a part ofan excellent service team supporting the latest EV technology, we areinterested in hearing from you.Responsibilities:Answer Phone Calls, Emails, and Drive In's to address any customerconcern with the highest level of response and attentionReturn missed phone calls, email in no less than 5 minutesDetermine if a technical solution can be resolved over the phone; escalateimmediately to Shop Foreman / Service Manager to provide immediate attentionAccurately record issues and data into Dealer Management System. Attention todetail criticalConduct Transactions w/ system; walk customer through correction andprovide a summaryCommunicate estimated completion time, regular updates and follow through oneach customer vehicleCoordinate the detail of every vehicle prior to deliveryCoordinate the delivery time or pick up with each customerFollow up with Customer on services provided; ensure they are satisfied withthe work performedPerform other related duties as assignedRequirements:Knowledge of methods, techniques, parts, tools, and materials used inthe maintenance and repair of vehiclesExperience in operational use and maintenance of a wide variety of hand powertools, shop tools, and automotive and electrical test equipmentUnderstanding of basic automotive techniques related to repair and servicingof automobilesAbility to follow oral and written instructions with attention to detailWillingness to learn new and innovative automotive technologiesAbility to establish and maintain cooperative working relationships with thosecontacted in the course of work to include the publicPerform detailed daily record keeping and reportingEffectively handle multiple priorities, organize workload, and meet deadlinesWork in a team-based environment and achieve a common goalHigh School diploma or equivalentDealer Management System(s), Outlook, and MS OfficeAssociate Degree or certificate in Automotive Technology, preferredRetail automotive service experience, preferredMust have and maintain a valid driver's license and an acceptable and safedriving recordMust have two years of driving experienceMust be at least 18 years of ageEmployee BenefitsAs a full time Tesla employee you will receive full benefits from day 1 foryou and your dependents.Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)3 medical plan choices with $0 paycheck contributionVision and dental plans (including orthodontic coverage)Company paid Life, ADandD, short-term and long-term disability401(k), Employee Stock Purchase Plans, and other financial benefitsEmployee Assistance Program, Paid Time Off, and Paid HolidaysBack-up childcare and employee discountsTesla is an Equal Opportunity / Affirmative Action employer committed todiversity in the workplace. All qualified applicants will receiveconsideration for employment without regard to race, color, religion,sex, sexual orientation, age, national origin, disability, protectedveteran status, gender identity or any other factor protected by applicablefederal, state or local laws.