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Trimble Inc. IS Helpdesk Technician in Westminster, Colorado

Job Title: IS Helpdesk TechnicianJob Location: Westminster, ColoradoThe IS Helpdesk Technician is a key player on the front lines of TrimbleCorporate IT. Not only do you provide helpdesk support services, you arealso at the front line of our department and maintain the image andcredibility of the department as a whole. Critical core competencies for thisposition are customer service, professionalism, communication, andstrong technical skills.The focus for this position is on service desk support, ticket queuecoordination, process ownership, and inventory control and projectparticipation.Essential Duties and Responsibilities:Support end users with desktop support and deployment of hardware andsoftware.Display a high-level of customer service and professionalism.Resolve issues individually or in conjunction with other IT staff andresources in a timely and effective manner.Communicate with peers, other IT staff, IT management, business groupmanagers, and other employees in support of end users and the corporate ITinfrastructure.Demonstrate and utilize exceptional troubleshooting skills relating to allhardware used in support of Trimble's computer user community, with aspecific focus on Dell, Apple, and various mobile phones and tablets.Performs miscellaneous other duties as assigned.Competencies:Handles confidential and sensitive information and records with a high degreeof discretion, diligence and good judgment.Strong customer service orientation and commitment to insuring timely,quality solutions to internal customer issues.Ability to understand technical concepts and communicate them clearly toindividuals with varied backgrounds and skill levels.Effectively develops and uses a systematic approach to analyze and solveproblems. Acts proactively to anticipate risk and seeks to mitigate thembefore they occur.Adapts to changes in the work environment, manages competing demands and isable to deal with frequent change, delays or unexpected events.Good organizational skills and a self-directed team player. Remains open toothers' ideas, and exhibits willingness to try new things.Demonstrates accuracy, thoroughness, and monitors own work to ensurequality, and is able to read and interpret written information.Demonstrates excellent written and verbal communication skills. Listenseffectively, transmits information accurately and understandably, andactively seeks feedback. Effectively presents and explains information tovarious group sizes and levels of knowledge.Prioritizes and plans work activities, uses time efficiently and developsrealistic action plans.Demonstrates professionalism, discretion, and good judgment in allinteractions with co-workers, customers, vendors and others.Consistently at work and on time, follows instructions, responds tomanagement direction and solicits feedback to improve performance.Qualifications:Strong IT skills, including proficiency with Microsoft's ActiveDirectory, WDS, DHCP, DNS, good understanding of network concepts.Excellent research and analytical skills.Excellent communication and interpersonal skills.English proficiency both written and verbal.Proficiency working with desktops including Dell Laptops, Macs, Androidtablets, iOS devices, Windows 10, Google Workspace, O365, etc.Preferred:Undergraduate Degree in ITCertifications such as A+, MCSA, MCDSTPowerShell scripting abilityITIL CertificationWorking Conditions:Work takes place in an office setting. High stress levels may occur. Somelifting up to 30 pounds may be required. Nature of job may requireconsiderable walking, as well as exposure to electricity and electronicequipment. The ability to sit and work at a keyboard for and communicate with

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