Zayo Group Optical NCC Tier I Technician in Westminster, Colorado
Company DescriptionZayo provides mission-critical bandwidth to the world's most impactfulcompanies, fueling the innovations that are transforming our society.Zayo's 133,000-mile network in North America and Europe includes extensivemetro connectivity to thousands of buildings and data centers. Zayo'scommunications infrastructure solutions include dark fiber, private datanetworks, wavelengths, Ethernet, dedicated Internet access, andcolocation services. Zayo owns and operates a Tier 1 IP Backbone and 44carrier-neutral data centers. Through its Cloudlink service, Zayo provideslow latency private connectivity that attaches enterprises to their publiccloud environments. Zayo serves wireless and wireline carriers, media,tech, content, finance, healthcare and other large enterprises.Position DescriptionTransport Network Control Center Technician will monitor and maintain SONETand Wave network equipment via applicable EMS and NMS applications;diagnose, repair network and customer impairments and outages; direct Zayofield personnel in the steps required to execute diagnosis and completerepair.ResponsibilitiesNetwork Fault Management: Performs transport equipment/EMS fault isolationand repair.Customer Trouble management: Accepts customer phone calls for circuittroubles, isolate fault location, and repair fault if located on Zayonetwork. Provide regular updates to customer on circuit status.Workload Management: Ensures all appropriate equipment alarms/tickets arebeing captioned. Actively monitors the network and effectively transitionsopen issues to other NCC shifts, as necessary.Materials Management: Creates of part requests and coordination of sparepart delivery and replacement.Technical Escalation: Is responsible for supporting and cross-training otherNCC technicians, and escalating to next level of technical support (TierII, Tier III, vendor) as necessary.Network Performance Management: Is responsible for engaging equipment vendorsupport, engaging Tier II / Tier III support, performinghardware/software upgrades, and validating equipment backups.Alarm Monitoring and Response/Network Fault Management: Is activelymonitoring network equipment and facilities ensuring prompt response toalarms.Open/Close Network Trouble Tickets: Is responsible for alarm response andtrouble ticket assignment, resolving open trouble tickets, pursuingresolution to closure on all open tickets.QualificationsEquipment:InfineraFujitsu: 4500, 4300, 4100, 7420Cyan: Z77, Z33Ciena (Nortel): OPTera LH, DX, HDX; 6500, 5200, OC48 Classic, OC192 ClassicCiena: Corestream, 4200, Core DirectorCisco: 15454, MSTPAlcatel Lucent: DMX, 1830EMS Applications:Ciena (Nortel): PresideCyan: CyMS (now called Blueplanet)Fujitsu: Netsmart 1500Alcatel Lucent: Wavestar or INC (DMX), PHM (1830)Infinera: DNAGeneric Applications:Metasolv / M6Netcool / OmnibusRewardsPosition leads to internal opportunities as a Sales Director or growth intoVP, Premier Accounts roleCompetitive compensationExcellent benefits including health, dental, vision, 401 (k),disability and life insuranceFitness membership discountsGenerous paid time off policy including paid parental leaveZayo is an Equal Opportunity/Affirmative Action employer All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, nationalorigin, disability, or protected Veteran status. EEO IS THE LAW Zayoinvites any applicant and/or employee to review the Company's writtenAffirmative Action Plan. This plan is available for inspection upon requestby emailing our People Ops team.